How to get help
When to use this
Something is wrong, you have a question, or you want to check whether Spall itself is having a problem right now. Support is best effort, there is no stated response time, so use whichever channel below fits what you need.
Email support
Email hello@spall.cc. This is also linked from the help menu inside the app, click the ? icon in the top bar, then Getting help.
Check the status page
If you want to know whether an issue is on Spall’s side before you email, look for a Status page link in the same Getting help section of the help menu. It is only shown when a status page is available, if you do not see it, one is not published yet.
Notes
- Support is best effort. Nothing in the app or this page states a guaranteed response time, if your organization has a signed agreement with specific support terms, those terms live in that agreement, not here.
- The help menu also has quick tips and a “what’s new” changelog, worth a look before you reach out, the answer might already be there.